Call Center - Auto dialer

    30,000.00 ৳ 30,000.00 ৳ 30000.0 BDT

    30,000.00 ৳

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    Deployment of predictive auto dialer for call centers with options to chose cloud or in-house. Plug N Play, so simple to get started. We have call center consulting and training services as well. Please feel free to contact us for more details about our call center consulting services.

    Call center autodial is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.

    The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.

    The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.

    Call center autodial can function as an ACD for inbound calls or for Closer calls coming from Call center autodial outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

    There are currently over 24,000 installations of Call center autodial in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations.

    The software suite also includes a from-scratch software installation document, full English and Spanish versions of the web-clients and admin pages(and functional versions of several other languages), and is designed to work with an Asterisk system that has Zap/DAHDI(T1/E1/PSTN) telco lines or VOIP(IAX or SIP) trunks and many different kinds of softphones and hardphones. This group of applications is designed to run on top of almost any version of Asterisk so no messing around with the Asterisk source code is necessary. For more information see the system requirements at the bottom of the page.

    MAJOR Call center autodial FEATURES:

    Inbound, Outbound and Blended call handling and Inbound Email handling

    Outbound agent-controlled, broadcast and predictive dialing

    Full USA, Canada and UK reegulatory compliance capability

    Web-based agent and administrative interfaces

    Ability to have agents operate remotely

    Integrated call recording

    Three-Way calling within the agent application

    Scheduled Callbacks: Agent-Only and Anyone

    Web-configurable IVRs and Voicemail boxes

    Scalable to hundreds of seats

    Ability to use standard Telco lines and VOIP trunks

    Open-Source AGPLv2 licensed, with no software licensing cost

    Full Features List:

    Ability for an agent to call clients in succession from a database through a web-client

    Ability to display a script for the agent to read with fields like name, address, etc. filled-in

    Ability to set a campaign to auto-dial and send live calls to available agents

    Ability to dial predictively in a campaign with an adaptive dialing algorithm

    Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server

    Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server

    Ability to open a custom web page with user data from the call, per campaign

    Ability to autodial campaigns to start with a simple IVR then direct to agent

    Ability to broadcast dial to customers with a pre-recorded message

    Ability to park the customer with custom music per campaign

    Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available

    Ability to set outbound CallerID per campaign or per list

    Ability to take inbound calls gathering CallerID

    Ability to function as an ACD for inbound and fronter/closer verification calls

    Ability to have an agent take both inbound and outbound calls in one session(blended)

    Ability to start and stop recording an agent's calls at any time

    Ability to automatically record all calls

    Ability to manually or automatically call upto two other customer numbers for the same lead

    Automatically dial unlimited alternate numbers per customer until you get an answer

    Ability to schedule a callback with a customer as either any-agent or agent-specific

    Ability in Manual dial mode to preview leads before dialing

    Ability for agents to be logged in remotely anywhere with just a phone and a web browser

    Faster hangup and dispositioning of calls with one key press (HotKeys)

    Definable Agent Wrapup-time per campaign

    Ability to add custom call dispositions per campaign

    Ability to use custom database queries in campaign dialing

    Recycling of specified status calls at a specified interval without resetting a list

    Dialing with custom TimeZone restrictions including per state and per day-of-the-week

    Dialing with Answering Machine Detection, also playing a message for AM calls

    Multiple campaigns and lead-lists are possible

    Option of a drop timer with safe-harbor message for FTC compliance

    Variable drop call percentage when dialing predictively for FTC compliance

    System-wide and per-campaign DNC lists that can optionally be activated per campaign

    All calls are logged and statuses of calls are logged as well as agent time breakdowns

    Load Balancing of call across multiple inbound or outbound Asterisk servers is possible

    Agent phone login balancing and failover across multiple Call center autodial servers

    Several real-time and summary reports available

    Real-time campaign display screens

    3rd party conferencing(with DTMF macros and number presets)

    3rd party blind call transfer

    3rd party conferencing with agent drop-off

    Custom Music-On-Hold and agent alert sound for inbound calls

    Estimated hold time, place in line, overflow queues and several other inbound-only features

    Skills-based ranking and call routing per inbound group(queues) and campaign

    Queue Prioritization per campaign and inbound group

    Single agent call queueing

    Ability to set user levels and permissions for certain features and campaigns

    Ability for managers to listen-in on agent conversations

    Ability for managers to enter conversations with agents and customers

    Ability for managers to change the selected queues for an agent

    Ability for agents to select a Pause Code when they are not active

    Ability for agents to control volume levels and mute themselves

    Ability for agents to view the statuses of other agents on the system

    Ability for agents to view details for calls in queue that the agent is selected to take calls from

    Ability for agents to select and click to take calls in queue from their agent screen

    Agent shift enforcement by day and time, defined per user group

    Full QueueMetrics-compatible call logging, inbound and outbound

    Several Vtiger integration features: user-sync, account-sync, data interconnection

    Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)

    Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen

    Lead import web-based API

    Web-based data export utilities

    Separate Time-clock application to track user work time

    Web-based administration

    DID, phone and carrier trunk provisioning through the web interface

    Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese, Danish and Japanese.

    Admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.

    Request free demo to explore the features and benefits.

    We have specialized business development team who would suggest you what best for your business.